Check us out at 

      374 CR 1671

Knoxville Arkansas

FAQ

 

 

How do I place an order?



View our website and make the selection of desired items. Make sure to check the quantity amount and put in the desired quanitity. Once you are done shopping select view shopping cart. Click the checkout button and then provide the payment information.

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Payment and Shipping



Shipping is not included in the price of the products. The shipping cost will be automatically calculated when you check out on your order. If the shipping cannot be calculated automatically, it will be billed to your credit card later.

 

 Note: The aforementioned term shipping, and hereinafter, shall be defined as our shipping and handling fee

  1. Please inspect your shipment immediately, carefully and thoroughly BEFORE signing for the delivery.

  2. You, or an adult whom you have authorized to inspect the shipment in your absence, must sign for, or reject the shipment.

  3. If for ANY reason you are unable to fully inspect your shipment, you must write on the delivery receipt "SUBJECT TO INSPECTION."

  4. In the unlikely event that your shipment is damaged, read and follow the directions in If Your Shipment Is Damaged carefully and fully.

  5. If Your Shipment Is Damaged

 

If your shipment arrives damaged, you must reject the shipment, or the part that is damaged, and have the driver note the damage on the delivery receipt. Then contact us at 1-479-885-2019 and we will reissue replacements immediately.

If you find damage to your shipment, but choose to accept it anyway, you must have the driver note on the delivery receipt that the shipment is damaged and the driver must also sign the receipt. Then you must file a claim directly with the shipping company for the damaged portion of your order. (Damage to your shipment is the responsibility of the shipping company. FauxLogic, cannot file a claim for your damaged shipment – only the receiver can.) Please keep any and all damaged merchandise as well as all packing material for the trucking company's inspector to see. Reorder on the website or call us at 479-885-2019.

 

All shipments will be carefully inspected and packed before leaving the warehouse. They will be shipped the best carrier possible (UPS, Motor Freight, etc). Responsibility for its safe delivery is assumed by the carrier at time of pickup. Please unpack carefully. Keep original packing if there is damage and report any damages to the carrier immediately. Our responsibility for the condition of the goods ends when the carrier accepts them. It is your responsibility to file claim for damaged merchandise. We cannot file claims, we can only verify.

 

Hidden Damage


Upon acceptance of your shipment, you have 24 hours in which to notify the shipping company of any hidden damage. If you do not notify them within this time frame, any future claim for said parts will be null and void. If any items are required to repair the damaged merchandise, those items will have to be paid by the customer. We strongly recommend that you examine your order in full upon time of delivery and notify us immediately before accepting delivery if you find damaged parts.

 

If product is received damaged, FOLLOW THESE STEPS

  1. Notify shipping company

  2. Call or email FauxLogicdesgins.com with order number and damage that occurred

  3. Send picture of damage (box, product, etc.) and be sure to keep all original packaging material

  4. You will then receive instruction by email as to how your claim will be resolved.

 

All claims must be supported with pictures of broken/damaged part, invoice number and name of purchaser. No claim will be handled/accepted if documentation is not provided. In some instances, we need to have the damaged goods sent back to us in order to send you a replacement. For further information contact us at 479-885-2019.

 

Secure ordering & payment options



We accept all major credit cards. You must enter or provide us with the name and billing address, as it appears on your credit card.

 

Your Privacy @fauxlogicdesigns.com.


At Faux Logic, we take your privacy seriously. We do, of course, ask you for certain kinds of personal information in order to process your order. We keep absolutely private any personal information that you may share with us while placing your order or using our website. We do not sell or share your name or any other information about you with any third parties other than to process your order and have it shipped.

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Returns & refunds



 At Faux Logic, we offer products of the finest quality to our customers. They are manufactured using long-lasting materials and we carefully inspect each order before shipping. Any return request must be made within 30 days from the day of receipt for an exchange or credit. Returned product must me unused and in original packaging.

 

Note:

 

  • You cannot return any products that have been cut or altered in any way.

  • All clearance items are final and cannot be returned.

  • Dye lot changes (color variances) are NOT a valid reason for returns. Due to differences in texture, colors may vary between styles of products.

 

Returning a Product

If you need to return merchandise, please follow this process to assure proper credit.

 

  1. To start the return process, call us at 479-885-2019 to receive a Return Merchandise Authorization (RMA) number and to get the address you will be shipping to. We are not responsible for any merchandise returned to us without a valid RMA number nor can we be responsible for extra shipping charges if items are shipped to an incorrect address. If you are returning merchandise because it was damaged in shipment, please read the If Your Shipment Is Damaged section above.

  2. Send back any returned merchandise in its original packaging with proper packaging material intact. Claims cannot be filed on items not properly and securely packaged.

  3. Clearly mark the RMA number on the outside of the boxes.

  4. Arrange and pay for the return shipping, including any shipping insurance. (We'll pay the return shipping costs if the return is a result of our error [you received an incorrect or defective item, etc.]).

  5. You are also responsible for a 20% restocking fee. For custom products the restocking fee could be higher.

  6. We must receive all merchandise returned to Faux Logic in resalable condition in order to give credit. We issue credit only after we have received and inspected the merchandise.

  7. Items must be received back to Faux Logic within 30 days of date the RMA was issued.

Tel: 479-885-2019

  

ben@fauxlogicdesigns.com

or sheena@fauxlogicdesigns.com

 

Visit inside the

Reveal

Cabinet & Closet Showroom

374 CR 1671

Knoxville  Arkansas 

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Contact Us

Distributing Partner:

 

Plunkett Distributing

 

Little Rock:

Phone: 501-565-4548

 

Fort Smith:

Phone: 479-782-2190

 

Web Page

www.plunkettdistributing.com

 

 

 

 

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